GLR Services Privacy Policy

GLR Services understands that your privacy is important to you and that you care about how your personal data is used. We respect and value the privacy of all of our customers and will only collect and use personal data in ways that are described here, and in a way that is consistent with our obligations and your rights under the law.

About Us

GLR Services are sole traders and is currently run by Rebecca Short.
Our contact details are…
Tel:    01296 325500
Mob:  07522 460640
Email:          info@glr-services.co.uk
 

All Data Protection enquires can be sent to the above email address or you may call us on the above telephone numbers.

What Does This Notice Cover?

This Privacy Information explains how we use your personal data: how it is collected, how it is held, and how it is processed. It also explains your rights under the law relating to your personal data.

What is Personal Data?

Personal data is defined by the General Data Protection Regulation (EU Regulation 2016/679) (the “GDPR”) as ‘any information relating to an identifiable person who can be directly or indirectly identified in particular by reference to an identifier’.

Personal data is, in simpler terms, any information about you that enables you to be identified. Personal data covers obvious information such as your name and contact details, but it also covers less obvious information such as identification numbers, electronic location data, and other online identifiers.

What Are My Rights?

  • The right to be informed about collection and use of your personal data. This Privacy policy should tell you everything you need to know, but you can always contact us to find out more.

  • The right to access the personal data we hold about you.

  • The right to have your personal data rectified if any of your personal data held by us is inaccurate or incomplete.

  • The right to be forgotten, i.e. the right to ask us to delete or otherwise dispose of any of your personal data that we have.

  • The right to restrict the processing of your personal data.

  • The right to object to us using your personal data for a particular purpose or purposes.

  • The right to data portability. This means that, if you have provided personal data to us directly, we are using it with your consent or for the performance of a contract, and that data is processed using automated means, you can ask us for a copy of that personal data to re-use with another service or business in many cases.

  • For more information about our use of your personal data or exercising your rights as outlined above, please contact us.

  • If you have any cause for complaint about our use of your personal data, please contact us using the details provided and we will do our best to solve the problem for you. If we are unable to help, you also have the right to lodge a complaint with the UK’s supervisory authority, the Information Commissioner’s Office. The Information Commissioners Office are the body that regulates the handling of personal data in the UK.

What Personal Data Do We Collect?

 

  • Your name

  • Your contact information such as an email address and telephone number

  • Your address and post code

  • Details on the services you are requesting

  • A record of any communications sent either electronically or in a hard copy in relation to your enquiry.

Website and Facebook

  • When you visit our website. You can do so without telling us who you are or revealing any information about yourself. When we ask you for personal information on our website it will only be in response to you requesting our services.

  • Should you wish to contact us directly you can do so either by telephone or email.

  • If you send us a message via our Facebook page or like our page, this can make your Facebook profile visible to us.

  • Our website contains links to third party sites. By clicking on a third party link you will be directed to a third party website. We do not have control over such websites, and we recommend that you read the statements/policies of third party websites that you visit.

How Do You Use My Personal Data?

Under GDPR, we must always have a lawful basis for using personal data. Your personal data will be used for the following purposes:

  • Providing and managing your account.

  • Supplying services to you.

  • Contacting you in relation to your service request.

  • Personalising and tailoring our services for you.

  • Communicating with you.

How and Where Do You Store or Transfer My Personal Data?

We will only store or transfer your personal data in the UK. This means that it will be fully protected under GDPR.

  • We only keep your personal data for as long as we need to, or for as long as we have your permission to keep it.

  • Your data will only be stored in the UK.

  • Data is stored securely in electronic and hard copy format.

The security of your personal data is essential to us and to protect your data, we take a number of important measures, including the following:

  • Data is secured in electronic and hard copy format.

  • All electronic data is fully password protected

  • Electronic access is restricted to authorised personal only

  • All computer software is regularly updated with the latest security updates

  • All hard copies are securely locked and stored

  • Restricted access to authorised personal only

  • Data in both electronic and hard copy are securely destroyed

Do You Share My Personal Data?

GLR Services use third parties for our website hosting, however the third parties have no access to your personal data. We will not share your personal data with any third parties for any purposes.

In some limited circumstances, we may be legally required to share certain personal data, which might include yours, if we are involved in legal proceedings or complying with legal obligations such as accounting and tax purposes, a court order, or the instructions of a government authority.

How Can I Access My Personal Data?

If you want to know what personal data we hold about you, you can ask us for details of that personal data and for a copy of it (where any such personal data is held). This is known as a “subject access request”. All subject access requests should be made in writing.

There is not normally any charge for a subject access request. If your request is ‘manifestly unfounded or excessive’ (for example, if you make repetitive requests) a fee may be charged to cover our administrative costs in responding.

We will respond to your subject access request within 30 days and, in any case, not more than 30 days of receiving it. Normally, we aim to provide a complete response, including a copy of your personal data within that time. In some cases, however, particularly if your request is more complex, more time may be required up to a maximum of three months from the date we receive your request. You will be kept fully informed of our progress.

Changes to this Privacy Policy

We may change this Privacy Policy from time to time. This may be necessary, for example, if the law changes, or if we change our business in a way that affects personal data protection.